Refund, Return & Cancellation Policy

Last Updated: July 22, 2026

At Pavitro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund, Return & Cancellation Policy below.

1. Order Cancellation

Orders can be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
If you wish to cancel your order, please contact us as soon as possible.

2. Returns

We accept returns only under the following circumstances:

You received a damaged product.
You received a defective product.
You received the wrong product.

To request a return, please contact us within 48 hours of receiving your order and provide:

Your order number
Clear photos or videos of the product
A brief description of the issue

Products must be unused, in their original packaging, and returned with all accessories (if applicable).

3. Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or incorrect:

Crystal bracelets
Rudraksha
Gangajal
Puja items
Personalized or custom-made products
Products that have been used, worn, or damaged after delivery

4. Refunds

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Refunds are generally completed within 5–7 business days, depending on your payment provider or bank.

Shipping charges, if any, are non-refundable unless the return is due to our error.